Enter your account details. Forum Team Options. 40 per full calendar day. It means the outages occurred over a roughly eight-hour period this morning. It is enabled on my phone by doesn't appear to take over when at home on my gigabyte Internet wifi. The advice when installing VM, even when using their own infrastructure, is to overlap services with your previous provider in case third party issues (for which you cannot claim compensation) affect the install. In the last couple of weeks I've not been able to get messages to only 1 of my contacts who doesn't have a smartphone. 983261. If you can't find your account number, please check your order confirmation email or alternatively you can get in touch on freephone 1908, or via our online chat. Joining in. These last from a few seconds to a couple of minutes but occur several times a day and are very annoying. I look to be having the same issues as others with Time Synchronization failures. . Our reader Nick told us he was facing repeated attempts to take control of an @virgin. Virgin Orbit, the satellite launch company founded by British billionaire Richard Branson, will permanently cease operations. Some Virgin Media customers have been having problems since late last night. Hi I wonder if people could offer any advice re a complaint I have with virgin media which seems to be stuck. VM then gets two clear working days to fix the fault before any compensation is applied. Seems like this is quite a common problem here, so I'll just give the usual required data below. and enter the following where username:password is replaced with your email address and app password, i. Despite a number of live chats, complaint, and what’s app messages I’m no further forward is there anyone. 33 for each day their service is disrupted. Virgin Media says its broadband service is fully restored following a nationwide failure on Tuesday evening. . In a statement at 5. Requesting CM IP address - Home Move. a) Project Lightning install, which uses RFoG (Radio Frequency over Glass), where the fibre is converted to a coax connection for the hub and TV box. On Monday night Virgin Orbit's attempt to launch a rocket from the United Kingdom failed after a problem with the rocket's second-stage engine. . Some customers were still reporting problems. I cannot register by email. Registered office address: 500 Brook Drive, Reading, RG2 6UU. Virgin 'completes' gigabit upgrade. 0 once you have your Quickstart box. Can anyone from the VM team help me to get tha. having the exact same issue tried different devices, browser etc. If you haven't then you need to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone. I had a white pulsing light on my Hub4 virgin router and all devices in the house lost connection. 2 42 QAM 256 1 3 1. i recently signed up for Virgin media and phone and have received emails inviting me to register a Virgin Media account online, but am unable to. 172 Comments. net, @ntlworld. Rodriguez was advised of his rights on November 18 in V. 2 January 2012 at 1:30PM. SpeedI used the My Virgin Media link in the banner of this community site, to try to log in. 2. 📩. Tue 4 Apr 2023 // 09:20 UTC. I get a lot of service interruptions on my broadband. The best bits. Cable my Street Registration being ignored (4 years) on 05-08-2022 10:27. I get a lot of service interruptions on my broadband. 4 day wait for a technician to come - 5248389Now you’ve left us, we’ve closed your account and you can no longer register for My Virgin Media. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special [email protected] 23 May 2023 22. I have run a diagnostics on my router from my home PC and have WiFi 2. co. It cannot get any internet. . Please enter the email address you used when opening a Virgin Media account, or the username you created when registering for My Virgin Media. . You get an initial payment of £8. Gamegal Posts: 102 Forumite. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. If you find yourself unable to log into your email account, please perform a full virus scan on all. Yesterday my internet decided to go down. Usually for around 3 minutes a few times a day. Phone. Right, I came here with the same problem, and was about to give up and post for help, but then I noticed something, I use a password manager because it's safer and easier given I use 31 characters with every allowable option as standard, and I noticed the sign in box was asking for an email address, but my password manager was inputting my. 0 once you have your Quickstart box. Also have - 4959490Hi All, first post here, and its for syc timing errors. virginmedia. We would like to show you a description here but the site won’t allow us. After many calls they finally advised to. If indeed Virgin has decided to close my account, I would request (a) formal confirmation of the decision, and (b) a period of grace, or notice,. . SYNC Timing Synchronization failure. 23 June 2023. 2-600 et seq. when I try to register its says account closed as it recognises my email address from my precious account. I tried everything, (Change the cables, reset router, change ports, change the actual plug) but nothing. checked another device and it’s saying Failed to obtain IP address. We would like to show you a description here but the site won’t allow us. Service status. Occasionally, network outages and other issues can cause SIM card communication errors. Virgin Media employs around 12,000 people directly in the UK and is part of. You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's. Forum; Apps. We would like to show you a description here but the site won’t allow us. Please keep in mind that the Registration Marks setting should be turned off if you are not working with a printed image. How to register to use the TV Go app or website. We’ll keep your complaint open for 28 days from now just in case you still want to talk through your options. We would like to show you a description here but the site won’t allow us. Failure of complaints and resolution team - CISAS. Help and support. I am pulling my hair out please someone help. Networking and WiFi. Click the lower link (Share Live Graph) then click generate. The Hub 5 is set to a modem and it did take 16 hours to set up as it was flashing green and next morning the package in my virgin account changed to the new one the Hub was on a solid white with the errors. Virgin Media has apologised to users of its email services after long-running problems stopped some users accessing inboxes or sending messages. Our network delivers the fastest widely-available broadband speeds to homes and businesses. 25pm, Virgin Media said: "Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. Go to solution. Service status. After that £8. I use a program call HMailserver, I have used it for years to send my emails through Virgin Media at it has always worked, I use this because my emails did go through Microsoft Exchange 2019 which sends out on port 25 which Virgin Media does not recognize it has to be port 465, so exchange sends them to hmailserver which then. Change your browser. com address and also to the same address using the suffix. You can either sign in to your My Virgin Media app and run a check from there, or you can head to our service status page and search using your postcode and the account holders’ last name. Go to solution. If it’s not a technical issue you need help with then we’re here to support you on. 3. As subject. We would like to show you a description here but the site won’t allow us. Kind Regards,Hi, I'm seeing SYNC Timing Synchronization failures and RCS Partial Service errors in network log and wondered if anyone could assist please. We would like to show you a description here but the site won’t allow us. . • Watch up to 100 live TV channels including TNT Sport, Sky Cinema, GOLD and Sky Showcase, depending on your package. Schneider/Shutterstock. Hope this helps (a little) Kind Regards Spressy. But the majority of people only began to notice it earlier this morning, and the situation is currently ongoing. Thanks for your reply @welham99, I would check the settings on the Norton security to see if this is clearing the cookies and cache. I'll be happy to look over this issue with you and see what we can do to help. Failure to resolve a billing issue and listen to feedback. com, @ntlworld. British telecoms firm Virgin Media said it had experienced fresh broadband outages on Tuesday, with tens of thousands of customers reporting internet access problems only hours after the company. I'd already looked at that link but, like the original owner of the thread, I would prefer to send an LPA code rather than the original document. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. And if you are already registered for fixed, make sure you also have your Username. It appears the only "solution" at present is for a Virgin Media Agent to reset your registration. Home Phone. I've followed all the help on line and it still does it. The website keeps saying 'double check your password follows the rules'. Manage Your Account. Hi. The two working days fault-fix time VM is allowed can. User reports indicate no current problems at Virgin Media. The warnings come together in intervals of 2-4 hours at which time I've noticed breaks in catch-up tv and other internet based dervices. Help and support. Hi all Hopefully someone can assist. 25pm, Virgin Media said: "Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. It doesn’t take long to complete the forms, which is mostly basic information that we need to be able to get your legal case started. V6 tv box - Green Screen - Hard drive failure in Virgin TV V6 3 weeks ago; New tv360 install. Customers of broadband ISP Virgin Media (VMO2) are this morning reporting that the operator appears to be suffering from a major national outage of their TV platform – impacting their Live TV, On demand, and TV GO service. . The failure of the complaints updates page is a long standing and well known fault, running for well over a year now. Disinterested, unwilling to help and 'I could not care less' company culture. The problems appear to have started shortly before 6pm last night, according to. If there are no registration marks on your material, you will encounter errors and can simply turn this setting off. com:civic-rotor-deed-tenet: curl -v smtps://smtp. Discriminatory and unprofessional behaviour. Recover my username. Subscribers to the firm's cheapest "M" broadband package are told in publicity material they are able to upload data at 256Kbit/s, but a modem config file posted at. Entertain me; Broadband Deals. . . Successful output look similar to the following towards its ending:Running the diagnostic on the Hub 4 itself just shows the following (though has shown "Your broadband connection is not working" a few hours ago) The status page shows the following; Downstream. on 23-07-2023 22:16. . . If you go to Settings > System > Standby Power, you can adjust the time that the box goes into standby mode from the current 4 hours to either 5, 6 or 24 hours. called VM and the automated system said they needed to send a signal to the kit, did. com. Virgin Media has not complied with the UK GDPR and the Data Protection Act’s requirement to respond to Subject Access Requests (SARs) without undue delay, and at the latest within one month of receipt of the request. Broadband outages have soared since the start of the COVID-19 lockdown, per data from US network intelligence firm ThousandEyes. Customers first started reporting problems on Monday, 19 June. I see you've tried different HDMI ports, but have you tried a dif. 1. In iOs go to Settings>WiFi> tap the blue”I” icon and scroll down and make sure Configure Proxy/ If rebooting your equipment didn't correct the 503 DNS Failure error, there might be temporary issues with the DNS servers themselves. Visual FX: Sharks circling, with "Ombudsman Services" tattooed on the fin sticking out of the water. We would like to show you a description here but the site won’t allow us. It certainly won't contribute anything to fixing the issue, but at least you'll know you're not alone! Hi, I have upgraded from Hub 3 to Hub 5 and have the following issues below, called Virgin ISP but have been told to reboot and wait. Sign at . com and name@gmail. gmail. I have had a new hub put in, new cables, hits to my hub, turn off and on, reset etc 100's of times and deleted the wifi then added again with password. Over the past 4 months or so, i have been experiencing constant drops in connection when using my computer, although the drop usually only lasts for less than 5 minutes, it seems to be happening every hour or so. I've just tested this by sending email from one of my msn addresses to both my @googlemail. They speculated that a failed update of Microsoft's Exchange Server on Sunday was involved and that VM has been restoring mail from a backup ever since. this issues started a few days ago , the internet was cutting out and then coming back. a) Project Lightning install, which uses RFoG (Radio Frequency over Glass), where the fibre is converted to a coax connection for the hub and TV box. Checked area service, cables, even a factory reset… just a real slow login page to connect to the router - sometimes the login page even comes up in the same format with the Virgin livery replaced?? What. More help. Hi all, recently got Virgin Media broadband and home phone and connected it all up. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. When phoning choose the option to report a fault, then ignore all the options offered and you should. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. I can't get any further. Your account number and area. I cannot register by email. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Your account number and area reference are on this welcome email or on your monthly bill. NL, who has been. For example, if your Virgin Media Hub 3. Register . Attached logs. This happened two days ago but fixed itself and when the engineer came round he confirmed that my hub is connected and working correctly, but it’s not getting a strong enough signal fro. Policy Overview. I. Virgin Media has been hit by a widespread broadband outage in the U. Compare TV, broadband plus phone; Oomph bundlesSYNC Timing Synchronization failure. It’ll check for connection issues affecting. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. Thousands of Virgin Media customers across the UK experienced widespread internet, telephone and TV outages throughout. Hi All, first post here, and its for syc timing errors. The verification email has been successfully sent. We would like to show you a description here but the site won’t allow us. K. . e. VM do not use OpenReach fibre, but in some new installations do use their ducts and poles. Contact support. net email account he owns – adding. This was to no avail and any attempts to change the password and/or log-in are proving futile. Thanks so much for your private message and confirming your address, I have now booked you a visit for the serviceissue – you can check the date and time via your online account here If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. If we don’t hear back after 28 days, we’ll assume you’re satisfied with everything and close your complaint. Among the most recent victims is Virgin Media, which suffered intermittent failures across the UK and Ireland starting yesterday early evening, and continuing into the early hours of the morning. Step 3. Updated Liberty-owned UK broadband pusher Virgin Media has fallen on its face this morning, with users across the country reporting complete broadband failure for a number of hours, among them some of the reporters on this news desk. Update 13/07/23 - This has now been resolved. Email address. At the moment, we haven't detected any problems at Virgin Media. When i go into settings on my phone for the VM Hub it says registration failure. My internet drops out multiple times a day (both wired and wireless) and I have tried going through VM by phone but I'm not getting anywhere fast. com or icloud. Learn how to register by following the short step by step guide. 1 The parties: The Services covered by this Agreement are provided to you by Virgin Mobile Telecoms Limited, trading as Virgin Mobile, (part of the Virgin Media Group) (registered in England company number 3707664). I. Hi Chrisntrace, A warm welcome and thanks for posting on our community forums. £29. select SMTP under Outgoing Mail Server. We would like to show you a description here but the site won’t allow us. Here we take a look back at Virgin’s. You'll be asked to enter both your eight digit Virgin Media account number and your surname. To recover your username, please enter the account details requested below. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your. Networking and WiFi. This week (15th Feb 23) my devices started asking me to input my virgin. on 07-12-2022 21:27. I saw I can ask for the config files to be sent but that needs me to text 789922 which I can't do! I've tried *#*#4636#*#* and input the right message centre. Have been sent a new 360 remote but when I try to update my V6 - 5256668ICO issues a reprimand to Virgin Media for SAR failures. Synchronisation failure is where the hub can't maintain a lock on one or more of the 28 channels it uses to connect with the gear in the street. 0, apparently checked cable connections to the exchange and deemed all. First published on Tue 4 Apr 2023 03. Virgin Media: Virgin Media UK Failure to complete scheduled installation several times London, Other : 17th of Nov, 2010 by User434468: I called Virgin Media in London UK on 16 September 2010 and arranged with them to install the internet service in my flat The earliest they could do was on 28th September. The piecemeal sale indicates no adequate bids emerged for the whole of Virgin Orbit during an auction. Mobile Your Account. See your balance and make quick payments. 83 per day if we don’t install your services on the promised day until installation’s completed. 1db (only channel 26 being 1. Copy the text in the Direct Link box, beware, there may be more text than you can see. Virgin Mobile. Whenever I enter my details and. Since upgrading to Hub 3 we've had intermittent internet failures. We would like to show you a description here but the site won’t allow us. Hi all, Over the past few months, my internet has become increasingly unreliable. When you clear this it will then make TV GO think that you are continually setting up a new device. Hi all, I have a tech visit booked for Tuesday so I’m only asking out if interest to see if anyone else has experienced similar. I was contacted by a fella who said he was calling from Virgin's outbound retentions team and he can see I had setup a disconnection for the date I had requested and wondered if h. I am stuck in an endless registration loop, trying to register a new Virgin Media account. It seems Virgin Media is now offering the Hub 5 as standard to customers who take or upgrade to. 21 EDT. Entertain me; Broadband Deals. We would like to show you a description here but the site won’t allow us. Thanks for coming back to us HelenPerks362. Some years ago I bought a Nokia 1112 mobile online from Virgin Mobile with £5 credit pre-loaded & a further £10 credit by way of a voucher included in the box. Problems in the last 24 hours. Account - Mobile. Register your Virgin Media account to view bills and make payments, see what's included in your package, watch TV wherever there's WiFi, 3G or 4G and more. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. We would be happy to. uk. We would like to show you a description here but the site won’t allow us. You either need to wait 8 weeks for VM to resolve or. Register . Daniel Somogyi from Dorset, who pays Virgin Media £100 a month for his home package, says he suffered the same fate and that the whole episode caused him “a great deal of anxiety and. In a statement at 5. 33 EDT. What a saga, history of my endeavours to get Virgin Media are here:. Hi Rodders11, Thanks for posting this issue with your broadband (or lack of) on our forums, I am sorry this has happened! Have you or any neighbours done any gardening work around the garden, that might have cut a cable or anything else like that? Does the Hub still switch on with any lights showi. I had a white pulsing light on my Hub4 virgin router and all devices in the house lost connection. . My phone number and email have been verified and accepted but when I go to complete my registration, my email address is accepted but my password is not. When opening the Virgin TV Go app for the first time (after downloading it free from from Google Play or Apple’s App Store, Select Register. The remote will advertise to a mobile phone, pair, and the phone reacts to the keyboard commands. I have an LPA for my mum who is a Virgin Media account holder. If we don’t hear back after 28 days, we’ll assume you’re satisfied with everything and close your complaint. Any ideas - 5197518Hi for the last few weeks/months I've been experiencing a ton of regular drop outs. We would like to show you a description here but the site won’t allow us. Tue 4 Apr 2023 // 09:20 UTC. . Yesterday my internet decided to go down. Access your bills, diagnose faults and manage your package. I cannot speak to Virgin anymore its so depressing and stressful. A. Hi Rodders11, Thanks for posting this issue with your broadband (or lack of) on our forums, I am sorry this has happened! Have you or any neighbours done any gardening work around the garden, that might have cut a cable or anything else like that? Does the Hub still switch on with any lights showi. Vonage 2nd line. I key in the email I am absolutely sure I used to set up the account but I do not seem to know the password anymore. The Virgin Media Hub 5 is a better router than the Hub 4. December invoice for £50. Shop. Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. After several attempt, I had to give up the registeration. Virgin's email service covers emails ending with @virginmedia. com and googlemail. It cannot get any internet. 4 and 5ghz working, internet registration failure, telephony disconnected. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. V6 tv box - Green Screen - Hard drive failure in Virgin TV V6 01-10-2023 Tivio V4 gone Mental in Virgin Media: TiVo® service 30-09-2023 Need to order replacement remote but every route is broken or a dead end in Virgin TV V6 26-09-2023Hi The box isn't turning off after 4 hours, it's going into standby. on April 16th, 2008 on 22-12-2022 20:02. As I wanted the mobile only for emergencies really I've. still getting the same issue. Earlier today, even its status page was unavailable, although prior to this readers. Options. on 18-02-2023 10:54. After setting the new password update the email account's Mail settings on the iPad and iPhone by: select Settings > Mails > Account. You can report if you’re affected by a service outage online or give our friendly team a. Last modified on Tue 30 May 2023 09. 1. this issues started a few days ago , the internet was cutting out and then coming back. Over a 6-month period in 2021,. One subscription per Virgin Media. Checking the network log I see I get a lot of critical errors with SYNC Timing Synchronization failure - Loss of Sync; The most recent log i. The problems, which lasted from Monday lunchtime to the. Welcome to the Community and thank you for posting. Virgin Media Community: Broadband: QuickStart, set up and connections: Registration failure with "You can't use that pass. Virgin Media has now confirmed what the third-party data was telling us: broadband service has now been restored. We would like to show you a description here but the site won’t allow us. I phoned the helpdesk and was told that it was not possible to register until the broadband was actually installed (the Email doesn't say this), but I suspect it's actually because I used. Hi All, first post here, and its for syc timing errors. I recently bought Virgin Media 200 Mbps and have the same issue. Virgin Media Inc. Good luck! Sorry to hear your installation was delayed, so I can take a closer look at your complaint I've popped you over a private message. Our domain is failing to resolve correctly on Virgin Media DNS servers, but it resolving correctly on all other ISPs and public DNS including Google (8. Hi, Spent the best part of 5 hours yesterday trying to sort out my TV box. Change your browser. VM network has two flavours of FTTP. It impacts both wired and non-wired connections, so not WiFi related. Both of my V6 boxes have failed within 24 hours. Access your bills, diagnose faults and manage your package. Please choose another”Customers first started reporting problems on Monday, 19 June. on 03-02-2023 17:21. Hi all, I gave my 30 days notice due to my contract coming to an end and the out of contract price was a little extreme. It means the outages occurred over a roughly eight-hour period this morning. If you are facing the Virgin Media email not working error, you can try a couple of fixes, and here are a couple of them! Especially now, as I send and receive many once-a-year Christmas messages to friends worldwide who still only have my virgin email address, I would have expected Virgin to give me warning. ComReg said this claim is at odds with. 3. Payment is for a total loss of service for either/or broadband or phone. Customers of broadband ISP Virgin Media (VMO2) are reporting a major UK network outage this morning (technically it’s been two outages), which has caused connectivity problems and appears to have disrupted their website and DNS servers too. 8) and CloudFlare (1. called VM and the automated system said they needed to send a signal to the kit, did.